{"id":2826,"date":"2025-01-24T10:12:18","date_gmt":"2025-01-24T10:12:18","guid":{"rendered":"https:\/\/turismo.w4msolutions.com\/service-management\/"},"modified":"2026-04-21T08:50:14","modified_gmt":"2026-04-21T08:50:14","slug":"service-management","status":"publish","type":"page","link":"https:\/\/turismo.w4msolutions.com\/en\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#F57233″ use_background_color_gradient=”on” background_color_gradient_stops=”rgba(0,0,0,0.2) 0%|rgba(0,0,0,0.3) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/03\/imagem_gestaoatendimento22_topo.jpg” background_position=”center_right” custom_margin=”-150px||||false|false” custom_padding=”270px||29px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

SERVICE MANAGEMENT<\/h3>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”queue-management” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_body_font|600||on|||||” text_text_color=”#F57233″ custom_margin=”||18px|||” global_colors_info=”{}”]<\/p>\n

Queue and Service Management<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||15px|||” global_colors_info=”{}”]<\/p>\n

Way2Queue for Restaurants and Takeaway Services<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

No setor da restaura\u00e7\u00e3o, especialmente em estabelecimentos com servi\u00e7o take-away, a gest\u00e3o eficiente das filas<\/strong> \u00e9 crucial para assegurar um atendimento r\u00e1pido <\/strong>e organizado<\/strong>. Com o Way2Queue da W4M<\/strong> pode transformar a experi\u00eancia de espera, melhorando a fluidez do servi\u00e7o<\/strong> e garantindo a satisfa\u00e7\u00e3o dos clientes.<\/p>\n

O cliente pode selecionar o menu, e mesmo fazer o pagamento, no quiosque. E depois aguarda a chamada nos monitores ou via mensagem. Um servi\u00e7o r\u00e1pido e c\u00f3modo, quer para clientes, quer para a equipa.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/06\/img_kioskrestaurante_1-1.avif” alt=”Way2Queue da W4M para gest\u00e3o de filas em restaurantes com servi\u00e7o take-away” title_text=”Way2Queue para gest\u00e3o de filas na restaura\u00e7\u00e3o e take-away” _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”center” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset2″ box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”35%” width_tablet=”70%” width_phone=”90%” width_last_edited=”on|tablet” custom_padding=”57px||57px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_2_text_align=”center” header_2_font_size=”35px” header_2_line_height=”1.3em” header_3_font=”||||||||” header_3_text_align=”center” header_3_font_size=”30px” header_3_line_height=”1.3em” custom_margin=”||10px|||” global_colors_info=”{}”]<\/p>\n

Tailored Solutions for the Catering Industry <\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]Our solution is designed to optimise customer flow and make the waiting process more pleasant. [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/03\/w4m-beneficiosrestaurantes.jpg” alt=”Way2Queue da W4M para gest\u00e3o de atendimento em restaurantes com servi\u00e7o take-away” title_text=”Way2Queue para gest\u00e3o de filas na restaura\u00e7\u00e3o” _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”center” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset2″ box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||15px|||” global_colors_info=”{}”]<\/p>\n

Benefits for Restaurants and Takeaway Services<\/h3>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Queue Management:<\/strong> The ticket dispenser and information display system allows customers to easily view their service number in real time.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Priority Assignment:<\/strong> Define priority services, such as for urgent or special orders, ensuring that all customers are served efficiently.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Improved Waiting Experience:<\/strong> While waiting, customers have access to useful information about the menu, promotions, and other services with our Digital Signage solution, making the wait more enjoyable.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Counter and Service Management:<\/strong> Organise service counters for different services, such as takeaway, online orders, or customer service.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Display Promotional Content:<\/strong> Use Digital Menu Boards and our Digital Signage content management solution to promote new dishes, special offers, and discounts, increasing customer interaction and interest.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” custom_padding=”60px||60px||true|” custom_padding_tablet=”60px||60px||true|” custom_padding_phone=”25px||25px||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||15px|||” global_colors_info=”{}”]<\/p>\n

Solution for Canteens and Cafeterias <\/h3>\n

[\/et_pb_text][et_pb_text ul_item_indent=”30px” _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” ul_line_height=”1.7em” global_colors_info=”{}”]<\/p>\n

The integration of Digital Menu Boards and Queue Management<\/strong> in canteens and cafeterias contributes to service efficiency and a smoother experience for customers.<\/p>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”||fa||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Increased Customer Satisfaction:<\/strong> Reduce waiting times and avoid crowds, improving the overall experience.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Greater Operational Efficiency: <\/strong>The solution helps increase team productivity and maximise customer turnover.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Product Promotion and Offers:<\/strong> Use waiting time to advertise products, promotions, and new items, creating opportunities to increase sales.<\/p>\n

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With Way2Queue, you can offer a more agile and organised service to your customers.<\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” button_text=”Schedule Meeting” button_alignment=”right” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”#F57233″ button_border_width=”0px” button_border_color=”#F57233″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|||on|||||” button_use_icon=”off” custom_padding=”10px|20px|10px|20px|true|true” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#F57233″ button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”off|desktop” button_border_color__hover=”#F57233″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”self-checkin” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f2f2f2″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” min_height=”278.5px” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_body_font|600||on|||||” text_text_color=”#F57233″ custom_margin=”||18px|||” global_colors_info=”{}”]<\/p>\n

Self Check-in Kiosk<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||15px|||” global_colors_info=”{}”]<\/p>\n

Optimise Customer Service<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” global_colors_info=”{}”]<\/p>\n

In the hospitality industry, efficient service and guest experience are essential to ensuring satisfaction and loyalty. W4M’s Self Check-in Kiosk<\/strong> is an innovative solution that allows hotels to optimise check-in processes<\/strong>, providing a faster, more efficient and contactless experience. <\/p>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Quick and Intuitive Check-in:<\/strong> Guests can check in easily and intuitively, with a user-friendly interface that guides them through the entire process.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Automatic Data Collection:<\/strong> The kiosk automatically captures data from passports or citizen cards.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Data Confirmation:<\/strong> Guests have the opportunity to verify and confirm the data collected before completing the check-in process.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Key or Card Issuance:<\/strong> After registration, the kiosk issues keys or cards that allow guests to access their rooms completely independently.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”Z||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Customised Options:<\/strong> The kiosk can be configured to include other options such as room service, express check-out, and other services.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/03\/w4m-self-check-in-hotel.jpg” title_text=”Quiosques self check-in para hotelaria” _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”center” min_height=”379.5px” custom_margin=”33px||47px|||” custom_padding=”||0px|179px||” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset2″ box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” alt=”Quiosques self check-in para hotelaria, solu\u00e7\u00e3o W4M para automatiza\u00e7\u00e3o do check-in de h\u00f3spedes” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_2_line_height=”1.3em” custom_margin=”||11px|||” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

How does the Self Check-in Kiosk work?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” width=”65%” width_tablet=”65%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\n

The Self Check-in Kiosk<\/strong> solution improves the guest experience and optimises internal hotel processes, enabling greater efficiency in service and reducing queues.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_blurb title=”Automatic Identification” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero1.png” alt=”number 1″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

The guest presents their passport or citizen card at the kiosk, which automatically collects the necessary data.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}” border_width_all__hover_enabled=”off|desktop”][et_pb_blurb title=”Data Confirmation” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero2.png” alt=”number 2″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

Guests can check and confirm their details before completing check-in.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_blurb title=”Key or Card Issuance” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero3.png” alt=”number 3″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

After registration, the kiosk issues the room key or card for self-access.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_blurb title=”Customisable Interface” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero4.png” alt=”number 4″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

The kiosk interface can be customised with the hotel logo, information about the stay, promotions or other services, creating more efficient and personalised communication with guests.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#d3d3d3″ custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row column_structure=”3_4,1_4″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” width=”90%” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.7em” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||15px|||” header_3_text_align_tablet=”” header_3_text_align_phone=”center” header_3_text_align_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Contact us for more information on how to implement this practical and modern solution in your hotel.<\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” button_text=”Contact us!” button_alignment=”right” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#FFFFFF” button_bg_color=”#F57233″ button_border_width=”0px” button_border_color=”#F57233″ button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|||on|||||” button_use_icon=”off” custom_padding=”10px|20px|10px|20px|true|true” button_border_color_last_edited=”off|desktop” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#F57233″ button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”off|desktop” button_border_color__hover=”#F57233″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ module_id=”self-service” _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f2f2f2″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”–et_global_body_font|600||on|||||” text_text_color=”#F57233″ custom_margin=”||18px|||” global_colors_info=”{}”]<\/p>\n

Self-service kiosks<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.5em” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||15px|||” global_colors_info=”{}”]<\/p>\n

Self-service and Payment<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” global_colors_info=”{}”]<\/p>\n

Streamline payments and services with W4M self-service kiosks<\/strong> \u2013 faster, shorter queues, better experience.<\/span><\/p>\n

Available in customised models<\/strong> for indoor and outdoor use, these kiosks offer an interactive and efficient experience<\/strong>, helping to reduce queues, increase user satisfaction and optimise the sale of other products and solutions.<\/span> <\/span><\/p>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”||fa||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Self-service and payment:<\/strong> Ideal for restaurants or parks.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”i||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Agile Reservations and Purchases:<\/strong> Facilitate the reservation of services or the purchase of products, optimising the service flow.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Payments:<\/strong> Offer a practical solution with automatic payments.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||fa||400″ icon_placement=”left” content_max_width=”100%” _builder_version=”4.27.4″ _module_preset=”default” header_font_size=”16px” body_font_size=”14px” custom_margin=”||20px||false|false” global_colors_info=”{}”]<\/p>\n

Customised model:<\/strong> We can create the interactive kiosk according to the customer’s needs.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_image src=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/12\/w4m_quiosque.avif” alt=”Quiosques de pagamento digitais W4M para automatiza\u00e7\u00e3o de pagamentos em espa\u00e7os comerciais” title_text=”Quiosques de pagamento digitais W4M” _builder_version=”4.27.4″ _module_preset=”default” module_alignment=”center” hover_enabled=”0″ border_radii=”on|5px|5px|5px|5px” box_shadow_style=”preset2″ box_shadow_color=”rgba(0,0,0,0.2)” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||10px|||” global_colors_info=”{}”]<\/p>\n

How do self-service or payment kiosks work?<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”14px” width=”65%” width_tablet=”65%” width_phone=”100%” width_last_edited=”on|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”]<\/p>\n

Self-service and payment kiosks<\/strong> are interactive devices that allow users to perform various operations independently.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_blurb title=”Service\/Product Selection” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero1.png” alt=”number 1″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

The customer selects the desired service on the screen (e.g., a menu in a restaurant or an experience).<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}” border_width_all__hover_enabled=”off|desktop”][et_pb_blurb title=”Purchase and Payment” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero2.png” alt=”number 2″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

The kiosk accepts various payment methods: card, contactless, or even digital payments via QR Code.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_blurb title=”Confirmation and Receipt” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero3.png” alt=”number 3″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

After payment, the system generates a digital or physical receipt and can send notifications to the customer’s smartphone.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” custom_padding=”10px|10px|10px|10px|true|true” pac_dcm_carousel_specific_module_num=”0″ border_radii=”on|10px|10px|10px|10px” border_color_all=”#d8d8d8″ border_width_left=”3px” border_color_left=”#F57233″ box_shadow_style=”preset2″ global_colors_info=”{}”][et_pb_blurb title=”Order Delivery” image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/numero4.png” alt=”number 4″ image_icon_width=”35px” icon_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” header_line_height=”1.3em” body_font_size=”14px” custom_padding=”15px|10px|15px|10px|true|true” border_color_left=”#F57233″ global_colors_info=”{}”]<\/p>\n

The customer can pick up their ticket, collect an order, or simply wait for targeted service.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#F57233″ custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_3,1_3″ make_equal=”on” _builder_version=”4.27.4″ _module_preset=”default” background_enable_color=”off” width=”90%” border_radii=”on|10px|10px|10px|10px” global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|21px||21px|false|true” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_3_text_align=”center” header_3_text_color=”#FFFFFF” header_3_font_size=”25px” header_3_line_height=”1.3em” custom_margin=”||10px|||” global_colors_info=”{}”]<\/p>\n

Way2Queue solution, for fast and agile service.<\/h3>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” custom_css_main_element=”display:flex;||flex-direction:column;||justify-content:center;” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzIiwiZW5hYmxlX2h0bWwiOiJvZmYifX0=@” button_text=”Get to know the Solution” button_alignment=”right” button_alignment_tablet=”right” button_alignment_phone=”center” button_alignment_last_edited=”on|phone” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#F57233″ button_bg_color=”#FFFFFF” button_border_width=”2px” button_border_color=”#FFFFFF” button_border_radius=”100px” button_letter_spacing=”1px” button_font=”|||on|||||” button_use_icon=”off” custom_padding=”10px|20px|10px|20px|true|true” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#FFFFFF” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”#F57233″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”off|desktop” button_border_color__hover=”#F57233″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#313233″ custom_padding=”11px||11px|||” global_module=”183″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”9px||5px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” pac_dcm_carousel_specific_module_num=”0″ global_colors_info=”{}”][dica_divi_carousel show_items_desktop=”8″ loop=”on” autoplay=”on” autoplay_speed=”2000″ item_spacing=”2″ equal_height=”on” advanced_effect=”1″ overlay_color_field_bgcolor=”rgba(255,255,255,0.85)” image_sizing=”50%” _builder_version=”4.27.4″ _module_preset=”default” custom_css_title=”display:none;” global_colors_info=”{}”][dica_divi_carouselitem title=”Anantara” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_anantara.png” image_alt=”Anantara Hotel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Quinta da Marinha” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_quintamarinha.png” image_alt=”Quinta da Marinha Hotel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Quinta do Fur\u00e3o” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_quintafurao.png” image_alt=”Quinta do Fur\u00e3o Hotel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Lisboa Camping” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_lisboacamping.png” image_alt=”Lisboa Camping Bungalows” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Inatel” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_inatel.png” image_alt=”Inatel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Esta\u00e7\u00e3o Menina Bonita” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_estacaomeninabonita.png” image_alt=”Esta\u00e7\u00e3o Menina Bonita” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Euromoniz” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_euromoniz.png” image_alt=”Dublin Hotel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Wine Books” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_winebook.png” image_alt=”Wine Books Hotel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Vidamar” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_vidamar.png” image_alt=”Vidamar Hotels” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Trivalor” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_trivalor.png” image_alt=”Trivalor” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Tomatino” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_tomatino.png” image_alt=”Tomatino” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Slide Splash” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_slideSplah.png” image_alt=”Tomatino” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Santarem Hotel” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_santaremhotel.png” image_alt=”Santarem Hotel” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Penha Longa” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_penhalonga.png” image_alt=”Penha Longa” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”Ocean\u00e1rio” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_oceanariolisboa.png” image_alt=”Lisbon Oceanarium” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][\/dica_divi_carouselitem][dica_divi_carouselitem title=”NOS Alive” button_url_new_window=”1″ image=”https:\/\/turismo.w4msolutions.com\/wp-content\/uploads\/2025\/02\/logo_nosalive.png” image_alt=”NOS Alive” _builder_version=”4.27.4″ _module_preset=”default” 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SERVICE MANAGEMENTQueue and Service ManagementWay2Queue for Restaurants and Takeaway ServicesNo setor da restaura\u00e7\u00e3o, especialmente em estabelecimentos com servi\u00e7o take-away, a gest\u00e3o eficiente das filas \u00e9 crucial para assegurar um atendimento r\u00e1pido e organizado. Com o Way2Queue da W4M pode transformar a experi\u00eancia de espera, melhorando a fluidez do servi\u00e7o e garantindo a satisfa\u00e7\u00e3o dos clientes. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2826","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/pages\/2826","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/comments?post=2826"}],"version-history":[{"count":27,"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/pages\/2826\/revisions"}],"predecessor-version":[{"id":6521,"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/pages\/2826\/revisions\/6521"}],"wp:attachment":[{"href":"https:\/\/turismo.w4msolutions.com\/en\/wp-json\/wp\/v2\/media?parent=2826"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}