SERVICE MANAGEMENT
Queue and Service Management
Way2Queue for Restaurants and Takeaway Services
No setor da restauração, especialmente em estabelecimentos com serviço take-away, a gestão eficiente das filas é crucial para assegurar um atendimento rápido e organizado. Com o Way2Queue da W4M pode transformar a experiência de espera, melhorando a fluidez do serviço e garantindo a satisfação dos clientes.
O cliente pode selecionar o menu, e mesmo fazer o pagamento, no quiosque. E depois aguarda a chamada nos monitores ou via mensagem. Um serviço rápido e cómodo, quer para clientes, quer para a equipa.
Tailored Solutions for the Catering Industry
Benefits for Restaurants and Takeaway Services
Queue Management: The ticket dispenser and information display system allows customers to easily view their service number in real time.
Priority Assignment: Define priority services, such as for urgent or special orders, ensuring that all customers are served efficiently.
Improved Waiting Experience: While waiting, customers have access to useful information about the menu, promotions, and other services with our Digital Signage solution, making the wait more enjoyable.
Counter and Service Management: Organise service counters for different services, such as takeaway, online orders, or customer service.
Display Promotional Content: Use Digital Menu Boards and our Digital Signage content management solution to promote new dishes, special offers, and discounts, increasing customer interaction and interest.
Solution for Canteens and Cafeterias
The integration of Digital Menu Boards and Queue Management in canteens and cafeterias contributes to service efficiency and a smoother experience for customers.
Increased Customer Satisfaction: Reduce waiting times and avoid crowds, improving the overall experience.
Greater Operational Efficiency: The solution helps increase team productivity and maximise customer turnover.
Product Promotion and Offers: Use waiting time to advertise products, promotions, and new items, creating opportunities to increase sales.
With Way2Queue, you can offer a more agile and organised service to your customers.
Self Check-in Kiosk
Optimise Customer Service
In the hospitality industry, efficient service and guest experience are essential to ensuring satisfaction and loyalty. W4M’s Self Check-in Kiosk is an innovative solution that allows hotels to optimise check-in processes, providing a faster, more efficient and contactless experience.
Quick and Intuitive Check-in: Guests can check in easily and intuitively, with a user-friendly interface that guides them through the entire process.
Automatic Data Collection: The kiosk automatically captures data from passports or citizen cards.
Data Confirmation: Guests have the opportunity to verify and confirm the data collected before completing the check-in process.
Key or Card Issuance: After registration, the kiosk issues keys or cards that allow guests to access their rooms completely independently.
Customised Options: The kiosk can be configured to include other options such as room service, express check-out, and other services.
How does the Self Check-in Kiosk work?
The Self Check-in Kiosk solution improves the guest experience and optimises internal hotel processes, enabling greater efficiency in service and reducing queues.
Automatic Identification
The guest presents their passport or citizen card at the kiosk, which automatically collects the necessary data.
Data Confirmation
Guests can check and confirm their details before completing check-in.
Key or Card Issuance
After registration, the kiosk issues the room key or card for self-access.
Customisable Interface
The kiosk interface can be customised with the hotel logo, information about the stay, promotions or other services, creating more efficient and personalised communication with guests.
Contact us for more information on how to implement this practical and modern solution in your hotel.
Self-service kiosks
Self-service and Payment
Streamline payments and services with W4M self-service kiosks – faster, shorter queues, better experience.
Available in customised models for indoor and outdoor use, these kiosks offer an interactive and efficient experience, helping to reduce queues, increase user satisfaction and optimise the sale of other products and solutions.
Self-service and payment: Ideal for restaurants or parks.
Agile Reservations and Purchases: Facilitate the reservation of services or the purchase of products, optimising the service flow.
Payments: Offer a practical solution with automatic payments.
Customised model: We can create the interactive kiosk according to the customer’s needs.
How do self-service or payment kiosks work?
Self-service and payment kiosks are interactive devices that allow users to perform various operations independently.
Service/Product Selection
The customer selects the desired service on the screen (e.g., a menu in a restaurant or an experience).
Purchase and Payment
The kiosk accepts various payment methods: card, contactless, or even digital payments via QR Code.
Confirmation and Receipt
After payment, the system generates a digital or physical receipt and can send notifications to the customer’s smartphone.
Order Delivery
The customer can pick up their ticket, collect an order, or simply wait for targeted service.
Way2Queue solution, for fast and agile service.
Anantara
Quinta da Marinha
Quinta do Furão
Lisboa Camping
Inatel
Estação Menina Bonita
Euromoniz
Wine Books
Vidamar
Trivalor
Tomatino
Slide Splash
Santarem Hotel
Penha Longa
Oceanário
NOS Alive
Noori Sushi
Holmes Place
H3
Go Natural
Cozinha Continente
Cervejaria Ramiro
Café 3
Bagga
Algarve International Circuit
