W4M Digital Solutions

Quality Policy

ISO 9001:2015

W4M is a company dedicated to the development of software and information technology solutions. Guided by a culture of innovation, it pursues success through teamwork and the relationships of trust it has developed with its customers and partners.

The organisation bases its performance on the following key points:

• Customer, partner and other stakeholder satisfaction, resulting from the correct identification of customer needs and the combination of efforts and resources that enable us to provide the best service. Development and tailor-made solutions, innovation and creativity are added values that the organisation brings to each project developed;
• Customer and partner loyalty, insofar as the company views customers as true partners, where maintaining lasting relationships based on trust and excellent service is the main source of the company’s sustainability;
• Specialised, differentiated and integrated offering. We offer a portfolio of individualised and customised products (Wi-Fi, customer service management, rental, digital signage) that adapt to different situations and areas of activity, enabling us to respond to customer needs. We follow an innovative business model that adapts to market developments and trends.

• Qualified, responsible and autonomous team who has the ability to make the right decisions at all times and perform their role effectively. Good communication, learning ability and good relationships are fundamental elements that the organisation encourages and promotes;
• The Administration is also committed to the continuous improvement of the quality system. However, this will only be possible by respecting the principles outlined above, ensuring the involvement and critical and active spirit of all employees in meeting the established goals.

• Innovation and Organisation. We work in a highly dynamic area where market players, technologies and trends evolve rapidly, creating new opportunities and risks every day. We respond to this through constant innovation in processes, products and ways of working, but also through organisation and best management practices.
• Investiment in means and resources that enable solid and consistent growth in our activities;
• Compliance with applicable requirements resulting from legislation and standards, customer requirements and those defined internally.

The W4M management system has been assessed and certified as complying with the requirements of ISO 9001:2015 for the following activities: Development, Implementation and Technical Assistance for Information Technology Solutions for Car Rental Management, Digital Signage, Customer Service Management, Wi-Fi Network Management and IoT System Management. Installation and Maintenance of Computer Networks.