Ramiro Brewery Optimises Service with Way2Queue

The Ramiro Brewery in Lisbon, known for its welcoming atmosphere and the quality of its delicacies, faced challenges in managing customer flow during busy periods. To improve the customer experience and optimise the table waiting process, W4M implemented the Way2Queue solution, which revolutionised the way customer service and restaurant arrivals are managed.

Implemented Solution

W4M implemented the Way2Queue solution at Cervejaria Ramiro, an intelligent tool for queue and customer service management. The solution included:

• Arrival Registration and Number of People Selection: Upon arrival, customers inform the number of people accompanying them, facilitating the organisation of customer service.
• Manual Table Assignment: Based on the information provided, an employee manually assigns the most suitable table, ensuring an organised and personalised flow for each group.
• Call Display on Screen: After assignment, the customer is informed via a digital screen that their table is ready.

Achieved Results

• Improved Customer Experience: Customers benefit from efficient queue management, with real-time information that makes waiting more bearable and organised.
• Optimised Service: The team at Cervejaria Ramiro can manage customer flow more efficiently, reducing waiting times and improving service quality.
• Reduction of Conflicts and Crowds: With an organised queue management system, the occurrence of conflicts and crowds has decreased.
• Increase in Overall Satisfaction: The transparency and efficiency of the waiting process have reinforced Cervejaria Ramiro’s image as an innovative establishment focused on the customer experience.