Cascade Wellness Resort: Modernisation of Technological Infrastructure for a Connected Experience

Cascade Wellness Resort, one of the most exclusive resorts in the Algarve, sought to optimise its technological infrastructure without the need for a complete overhaul. W4M rose to the challenge, leveraging the existing WiFi network and integrating new Access Points (APs), ensuring an improved connectivity experience. In addition, we implemented a customised captive portal and a new telephone exchange, modernising the resort’s internal communications.

Implemented Solution

• WiFi Network Utilisation and Expansion

• Integration of new APs into the existing infrastructure to improve network coverage and stability.
• Optimised configuration to ensure high-quality connectivity throughout the resort.
• Network and access management with our Wifi4Media solution.

• Customised Captive Portal

• WiFi access portal with resort branding and simplified authentication options.
• Possibility of data collection, in accordance with the GDPR, for better interaction with guests.

• New Telephone Exchange

• Implementation of a modern and efficient exchange, ensuring flawless internal and external communications.
• Support for future expansions and integration with other digital platforms at the resort.

Achieved Results

• Improved Digital Guest Experience: More stable and efficient WiFi connectivity throughout the resort.
• Greater Interaction and Personalisation: The captive portal enabled more effective communication between the resort and guests.
• Efficient Internal Communication: The new telephone exchange optimised call management and improved team coordination.
• Cost-Effective Solution:: Reuse of existing infrastructure, reducing costs and implementation time.