W4M was the official sponsor of the XII Meetup Digital Health Portugal – Health, Tourism and Well-being, which took place yesterday in Lagos, on 20 February. The event brought together experts, entrepreneurs and professionals from the sector to discuss how technology can improve the experience of international patients in Portugal, making the country a benchmark in health tourism.
The Role of Technology in the International Patient Journey
Health tourism has been growing in Portugal, attracting more and more foreign patients seeking excellent medical and wellness treatments. In Panel 1 – Digital Health: Transforming the Patient Experience, Eduardo Monteiro, administrator of W4M, highlighted how technological solutions can facilitate appointment scheduling, improve medical information management, and provide more efficient care to international patients.
W4M Solutions for Health Tourism
W4M presented its technological solutions developed for the healthcare sector, with a special focus on digitising the foreign patient journey. Among the innovations highlighted were:
- Digital platforms for remote appointment scheduling and monitoring
- Customer service management solutions to reduce waiting times and improve the organisation of healthcare services
- Multichannel communication technologies, facilitating contact between doctors and patients in different time zones and languages
- Integration of telemedicine systems for remote consultations before and after travel
In addition to solutions for the healthcare sector, W4M also highlighted innovative technologies for tourism, including:
- Intelligent systems for water and energy management in hotel units, optimising efficiency and promoting sustainable practices
- Digital signage and customer service management solutions for hotels and tourist attractions, improving the visitor experience
Portugal as a Leading Destination for Health Tourism
Portugal has enormous potential to grow as a health tourism destination, offering advanced medical infrastructure, highly qualified professionals, and a safe and welcoming environment. However, to keep pace with this evolution, it is essential to invest in digital solutions that simplify access to healthcare, reduce language barriers, and improve the overall experience of international patients.
Thank you to all participants and speakers for an inspiring event!
